Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the us.

There are certain situations where only partial refunds are granted:

  • Any service not in its original condition, is or damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after getting the service.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit & debit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {sales@cloudstorage.missingautism.org.uk}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace services if they are defective or damaged. If you need to exchange it for the same service, send us an email at {sales@cloudstorage.missingautism.org.uk

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Services returns

To return your product, you should email is to notify us that you what to discontinue our product to: {sales@cloudstorage.missingautism.org.uk}.

You will be responsible for removing all of your data within our service. Any data that is lost we can’t be held reliable for this . 

Depending on where you live, the time it may take for your exchanged product may vary.

Need help?

Contact us at {sales@cloudstorage.missingautism.org.uk} for questions related to refunds and returns.